Store Policies:
Shipping and Delivery
Once an order is placed, you may not be able to edit the details or cancel it. If there is any issue with your shipment, please contact us within 30 days of the delivery or estimated delivery date.
Estimated delivery times shown at checkout are not guaranteed. We are not responsible for delays caused by couriers or customs for international orders. Shipping costs are non-refundable unless the order qualifies under our return policy.
We offer various shipping options based on your location. Shipping rates and delivery times are provided in our Shipping Policy.
Domestic Shipping:
Orders within India may or may not be delivered within 2–9 days, depending on courier availability or unforeseen events.
International Shipping:
Delivery times and costs vary by destination. Customers are responsible for international duties or taxes.
Order Tracking:
Tracking details are shared once your order is shipped. Some courier services may not update tracking regularly. In such cases, we rely on the final update from the shipping partner.
Shipping Errors:
If delivery issues occur due to incorrect shipping information, the customer is responsible for additional shipping charges.
Refunds and Return Policies
Damaged or Defective Products
Products may get damaged in transit due to courier mishandling.
To request a replacement for misprinted, damaged, or defective items:
Submit your request within 7 days of delivery.
Provide unboxing videos, photos, and original packaging to thescribblelobby@gmail.com.
Careful Unboxing
If damage happens due to scissors or sharp objects during unboxing, refunds or replacements cannot be issued unless:
A full unboxing video is provided.
Images of the courier cover are shared.
Package Damage at Delivery
If the package appears damaged on arrival, mention the damage in the courier’s delivery remarks. This helps with claim processing.
Incorrect addresses are the customer’s responsibility. If a package is returned and needs reshipping, the customer must pay for reshipping.
Lost or Damaged Packages
Compensation is limited to the order value, as this is the maximum claimable amount.
Unclaimed Shipments
Shipments not collected and returned to our facility will require the customer to pay for reshipment.
Privacy Policy
By using our services, you acknowledge and accept the terms in this Privacy Policy.
The Scribble Lobby respects your privacy and protects your personal data according to applicable laws. This policy explains how your data is collected, used, and processed.
We do not knowingly collect information from individuals under 18. If you are under 18, do not use our services. If you have already used our services while under 18, please contact us for data deletion.
If you use our services personally, you are considered a “User,” and we are the “data controller.” Users may not resell our products.
Personal Information We Collect
Identifiers:
Name, postal address, shipping address, email, phone number.
Payment Information:
Billing and payment details (including partial card digits).
Commercial Information:
Products purchased or viewed, preferences.
Device & Unique Identifiers:
IP address, device/browser details, referral pages, timestamps, cookies.
Geolocation Data:
Approximate location via IP address.
Audio Information:
Recorded calls where legally permitted.
Government IDs:
Images/data shown on identification documents.
Content:
Messages, social profiles, images, videos, survey responses, reviews.
How We Collect Your Data
Directly from You:
During purchases, account registration, communication, promotions, newsletters, etc.
Online Tracking:
Cookies and similar tools that collect data during browsing or email interactions.
From Other Sources:
Analytics providers, marketing partners, fraud prevention services, public data.
How We Use Your Data
Providing Services:
To fulfill orders, verify identity, manage accounts, offer support, and improve services.
Legal Obligations:
To comply with laws, sanctions checks, and defend legal claims.
With Your Consent:
For newsletters, promotional materials, or requested information.
Sharing Your Data with Third Parties
Service Providers:
Hosting, security, and server management.
Manufacturing Partners:
Fulfillment teams producing or packing orders.
Email Providers:
Communication, support, and content delivery.
Payment Processors:
Billing, fraud prevention, and accounting.
Analytics & Marketing Partners:
Tracking website activity and digital marketing.
Retention of Data
We retain data as long as:
You have an active account, or
A legal requirement/legitimate purpose exists.
If you unsubscribe from marketing emails, we stop processing data for that purpose.
Anonymous or aggregated data may be retained indefinitely as allowed by law.
Even after account deletion, certain information may be kept to resolve disputes, prevent fraud, comply with legal obligations, or enforce agreements.
Information Security
We use appropriate measures to safeguard your data.
You should also:
Use strong passwords
Log out after each session
Avoid sharing sensitive information unnecessarily